faq
how can i place an orders for organic products?which are the areas covered by the Organic Grocery distribution?
is there a minimum amount per order?
is there any delivery tax?
when shall I place my order?
how does the payment work?
are Organic Grocery products certified?
is the Organic Grocery certified for the distribution of organic products?
how can I know if my order has been received?
what is organic farming?
how to identify organic food?
does the Organic Grocery deliver outside the Algarve?
does the Organic Grocery have a shop or na address?
how can i place my doubts concerning nutrition and dietetics?
is it possible to get a list with all the Organic Grocery products?
does the Organic Grocery sell to shops?
does the Organic Grocery sell to restaurants and hotels?
does the Organic Grocery sell organic products to schools?
which benefits are associated with the consumption of organic food products?
How Can I Place The Orders?
The orders can be placed through our online shop, available in this site, by phone or e-mail.
If you do not have access to our web site you can request a product list by phone. The Organic Grocery will confirm the good reception of your order through the same channel used to place the order.
Orders should be placed until Monday at 1pm.
back
which Are The Areas Covered By The Organic Grocery Distribution?
The Organic Grocery has a delivery service available to all the country. For further information about our delivery service please go to the deliveries area of our website.
back
Is There A Minimum Amount Per Order?
Because we want you to try our products and services, we have not set a minimum amount per order.
back
Do You Charge Any Delivery Fee?
Deliveries in the Algarve are free of charge.
For the rest of the country, continental Portugal, there is a delivery tax for orders with non refrigerated items and another one for orders that include refrigerated items.
For further information on the tax delivery charge please check the deliveries area of our website.
back
When Shall I Place My Order?
Orders should be placed until Monday at 1pm.
back
How Does The Payment Work?
The payment will be done upon the reception of the order, in cash or with personal national checks.
There is also the possibility to pay by bank transfer.
In certain cases, for orders delivered outside the Algarve the Organic Grocery may ask for an anticipated payment.
back
Are The Organic Grocery Products Certified?
Yes, every product tha we sell is certified organic.
The Organic Grocery is certified by Sativa for the distribution of organic fresh fruit and vegetables unpacked.
back
Is The Organic Grocery Certified For The Distribution Of Organic Products?
Yes, the Organic Grocery is certified by Sativa (Private Certification Operator) for the trading of certified organic products. back
How Can I Know If My Order Has Been Received?
Mercearia Bio will confirm the reception of the orders through the same channel used to place the order.
back
What Is Organic Farming?
Organic agriculture is an holistic production management systems which promotes and enhances agro ecosystem health, including biodiversity, biological cycles, and soil biological activity. It emphasizes the use of management practices in preference to the use of off-farm inputs, taking into account that regional conditions require locally adapted systems. This is accomplished by using, where possible, cultural, biological and mechanical methods, as opposed to using synthetic materials.
In Codex Alimentarius Comission, FAO (Food and Agriculture Organisation/Organização para a Nutrição e Agricultura) / WHO, 1999
back
How To Identify Organic Food?
In 1991 the first regulation (EEC) - 2092/91 – came up, and others have followed later, concerning the production, labelling and inspection. To be an organic producer, one has to register with a competent organism within the country of origin and submit to a control that starts in the production, goes through the storage and transformation and ends up with the storage, packaging and distribution.
The exploitations are inspected at least once a year, with visits without prior notice. The failure to comply with the regulations means that the reference of the organic production system has to be dropped for the product in question.
Thus, products that comply with all the defined criteria and rules can exhibit the organic logo, created in 2000 by the European Comission and that can be voluntarily used by producers whose systems have been declared, after the required inspections, complying with the European Union regulations.
The designation of the products is naturally different from country to country. Following some designations used to go with the logo, according to the country of origin, in the European Community:
- Spain“Agricultura Ecológica”;
- United Kingdom“Organic Farming”;
- France “Agriculture Biologique”;
- Italy“Agricoltura Biológica”;
- Germany““Biologische Landwirtschaft” or “Ökologischer Landbau””;
back
Does The Organic Grocery Deliver Outside The Algarve?
Yes, the Organic Grocery is currently delivering in all Portugal, including the islands.
back
Does The Organic Grocery Have A Shop Or An Address?
Yes, the Organic Grocery has a warehouse in Companheira Portimão, that can be visited.
The address and location map are available in the contacts area of our website.
back
How Can I Place My Doubts Concerning Nutrition And Dietetics?
The Organic Grocery in a partnership with Absauté has an information service available in the Nutrition area which is our “surgery” for nutritional and dietetics matters.
back
Is It Possible To Get A List With All The Organic Grocery Products?
Organic agriculture is an holistic production management systems which promotes and enhances agro ecosystem health, including biodiversity, biological cycles, and soil biological activity. It emphasizes the use of management practices in preference to the use of off-farm inputs, taking into account that regional conditions require locally adapted systems. This is accomplished by usinYes, you can download a file with all the available products from the online shop or, if you do not have access to the internet we can send a list by post.g, where possible, cultural, biological and mechanical methods, as opposed to using synthetic materials.
back
Does The Organic Grocery Sell To Shops?
Yes, the Organic Grocery has an area of business dedicated to food stores.
back
Does The Organic Grocery Sell To Restaurants And Hotels?
Yes, the Organic Grocery has an area of business dedicated to restaurants and hotels.
back
Does The Organic Grocery Sell Organic Products To Schools?
Yes, the Organic Grocery has an area of business dedicated to schools.
back
Which Benefits Are Associated With The Consumption Of Organic Food Products?
The consumption of healthy food, natural and without chemical contamination is an excellent preventive means. In that sense, organic food contributes to nourishment promoting health and well being.
back
